Response Handling
Telephone Response
Inbound
- Dedicated campaign based response handling
- Setup and maintenance of customer hotlines and carelines
- Ongoing or campaign specific Call Centre overflow when your system cannot cope with response
Outbound
- Direct sales for your campaign
- Database handling and management - updated and cleaning of existing data & capture of new/prospects
- Lead generation and qualification, as a support service to your sales team
Research
- Data capture and analysis
- Mystery shopper activity: either for competitive analysis, industry survey or customer feedback
- Customer satisfaction surveys
Location
- Store location service
- Developed in-house for two High St. retailers
- Customers calling the 0800 helpline are provided with the exact location of their nearest store, just by quoting their postcode
Mailing Response
Our response handling procedures allow us to receive, scan, capture, bank and acknowledge responses to your campaigns.
From charity donations and sponsorships, to mail order forms and insurance claims documents.
Services include:
- Mail Opening
- Document Scanning and Indexing
- Payment Processing
- Raffles and Prize Draws
- Sponsorship Payments
- Membership Applications
