Telephone Response

Inbound:
Dedicated campaign based response handling
Set-up and maintenance of customer hotlines and carelines
On-going or campaign specific Call Centre overflow when your system cannot cope with response

Outbound:
Direct sales for your campaign
Database handling and management - updated and cleaning of existing data & capture of new/prospects
Lead generation and qualification, as a support service to your sales team

Research:
Data capture and analysis
Mystery shopper activity: either for competitive analysis, industry survey and customer feedback
Customer satisfaction surveys

Location:
Store location service
Developed in-house for two High St. Retailers
Customers calling the 0800 helpline are provided with the exact location of their nearest store, just by quoting their postcode.